MSN FOREX PTY LTD.
MSN FOREX PTY LTD. (ABN 43 114 423 782) and its related entities (collectively "we," "us," "our," or
"MSN") are committed to maintaining the confidentiality of your personal information. This Privacy
Policy, developed in accordance with the 13 Australian Privacy Principles (APPs) set out in Schedule 1 of
the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988
(Cth), governs the collection, storage, use, and disclosure of your personal information by us. By
accessing our website at www.msnforex.com.au (the "Site") or providing us with your personal
information through any other means, you consent to the practices described in this Privacy Policy. This
Policy applies to personal information collected via the Site or any other method, demonstrating our
commitment to the Australian Privacy Principles.
We will adhere to this Privacy Policy regarding information provided by individuals under 18 years of age.
However, these individuals must obtain parental or guardian consent before using the Site, and the
parent or guardian is responsible for supervising the individual's use of the Site.
If you have any additional questions or require more information about our information practices and
Privacy Policy, please contact our Ria Disputes Resolution Manager using the contact details provided in
clause 13.
PERSONAL INFORMATION
Personal information pertains to data or an opinion about an individual that can identify that person.
Here’s the list of personal information we collect:
• Full name
• Date of birth
• Country of birth
• Occupation
• Complete residential address
• Email
• Phone number
• Type of government-issued photo identification (ID)
• ID number
• ID expiry date
• Mailing address
When feasible and practical, we will collect personal information directly from you, encompassing
contact details and other information pertinent to providing services. This collection may occur through
various methods such as service purchases, online applications/forms, in-person applications/forms,
phone conversations, correspondence (letters, faxes, emails), or personal visits (including visits to thirdparty agents appointed by us).
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We may also obtain personal information from third parties, including your representatives or publicly
accessible sources. All collected personal information is necessary for purposes related to providing our
services.
If we receive unsolicited personal information about you and determine that we could have collected
this information directly, we will notify you promptly. Employees are instructed to report all unsolicited
personal information to MSN’s Disputes Resolution Manager. Unsolicited personal information will be
destroyed unless it is relevant to our purposes for collection.
Sensitive information, which includes data on racial or ethnic origin, political opinions, religion, trade
union or other professional memberships, sexual preferences, criminal records, and health information,
will not be collected unless:
• You have given express consent and the information is necessary for our functions or activities.
• The collection is required or authorized by Australian law or a court/tribunal order.
• The information is necessary for legal claim establishment, exercise, or defense.
Personal information will only be collected if it is reasonably necessary for our functions or activities.
Failure to provide the required personal information may prevent us from conducting business with you
or your affiliated organization. Anonymity or pseudonymity is not an option due to impracticality and
legal constraints.
USE AND DISCLOSURE OF INFORMATION
MSN may utilize your personal information primarily for:
• Providing you with our services, including transaction status updates and meeting AML/CTF
requirements.
• Completing documentation and forms.
• Considering and assessing requests for products or services.
• Providing information about products or services and inviting you to marketing events.
• Protecting our business and clients from fraudulent or unlawful activity.
• Conducting business and performing management and administrative tasks.
• Addressing any concerns or complaints.
• Managing legal actions involving MSN.
• Complying with relevant laws, regulations, and legal obligations.
• Enhancing our products and services.
• Other reasonably expected secondary purposes related to the primary purposes, and as
authorized by the Privacy Act.
MSN may also use your information for purposes such as informing you about new developments,
products, services, and special offers. We may use any provided email address or personal information
for this purpose.
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Sensitive information will only be used and disclosed for the purpose for which it was provided or a
directly related secondary purpose, unless otherwise agreed upon or under certain limited
circumstances (e.g., legal requirements).
We may engage third parties to perform services involving personal information handling. These parties
are prohibited from using personal information for purposes other than the specific purpose for which it
is supplied, including direct marketing.
When possible, sensitive information will be de-identified, and we undertake reasonable steps to delete
personal information when no longer needed.
DISCLOSURE OF PERSONAL INFORMATION
Personal information may be disclosed to MSN related entities:
• Agents, contractors, or service providers engaged to perform functions and activities, such as
lawyers, accountants, debt collectors, or other advisors.
• Organizations involved in the transfer or sale of our assets or business.
• Payment managing organizations, including payment merchants and financial institutions.
• Regulatory bodies, government agencies, law enforcement bodies, and courts.
• Anyone authorized by the individual or as required by law.
We ensure that organizations receiving your personal information are bound by privacy obligations for its
protection.
We disclose information to AUSTRAC, law enforcement agencies, and other government bodies as legally
required. Personal information may be shared with our related companies overseas when necessary to
fulfill our obligations to you or provide you a service. These companies include those involved in
international transactions.
DIRECT MARKETING
Personal information may be used for providing services and other expected purposes. MSN does not
use personal information for direct marketing unless:
• The information does not include sensitive data.
• We assume that you should be aware of the us using your data for direct marketing.
• We provide a simple opt-out method for direct marketing.
• You have not requested to opt-out.
If personal information is obtained from a third party, it will only be used for direct marketing with your
consent or when impractical to obtain consent, providing an easy opt-out method. Attention will be
drawn to your opt-out rights in direct marketing communications.
Sensitive information will only be used for direct marketing with consent.
You have the right to opt-out of direct marketing, and we will honor this request within a reasonable
time frame. Removing your details from distribution lists may take several business days post-request.
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You may also request the source of your information, which we will provide free of charge within a
reasonable period.
ACCURACY OF INFORMATION
We take priding in making sure that the data we contain about you is accurate. By accurate, we mean
free from errors, complete, and up-to-date. Should you believe your information is inaccurate, outdated,
incomplete, or irrelevant, please contact us to correct it within 30 days at no charge.
THIRD PARTIES AND YOUR INFORMATION
Personal information will only be collected, stored, used, or disclosed as per this Privacy Policy unless
legally required to protect our rights or property or to prevent injury.
Linked Sites, operated by third parties, are not managed by us. We encourage reviewing the privacy
policy of any Linked Site upon entry. We are not responsible for the content or practices of Linked Sites
regarding personal information.
DISCLOSURE OVERSEAS
Personal information may be transferred to foreign recipients for order processing, including third-party
payout agents and affiliates assisting with transaction processing and service provision.
Recipients involved in payouts or service processing will be located in countries where we can effect
payments. Personal information will not be transferred to recipients not involved in these activities. A list
of payout countries is available on our website at www.msnforex.com.au.
We don’t send personal details overseas unless:
• The recipient is directly involved in payouts or service processing.
• To ensure your personal data is kept well-preserved, we take every steps with the due
responsibility. We abide by the Australian Privacy Laws.
STORAGE AND SECURITY
We strive to maintain your personal information in a secure environment, safeguarding it from
interference, misuse, loss, unauthorized access, modification, or disclosure.
Personal information is held in client files and computer databases. Paper files are stored securely, and
computer-based information is protected via access passwords and other security measures.
Computer-based information security measures include:
• Firewalls to block unnecessary connections.
• HTTPS encryption for data transmission.
• Regular password changes as per policy.
• Restricted employee access based on position.
• Limited display of personal information on screens.
• Unauthorized employee restriction from updating/editing personal information.
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• Limited print reporting of data containing personal information.
Suspected unauthorized use or disclosure of personal information should be reported to the MSN
Disputes Resolution Manager.
When personal information is no longer needed, it will be destroyed or de-identified in accordance with
our document retention policy, unless retention is required under Australian law.
VARIATIONS AND CONSENT
The terms of this Privacy Policy may vary. You need to review our Privacy Policy regularly to stay
informed about the developments and changes. Continued use of our site or services constitutes
consent to these variations.
ACCESS TO YOUR INFORMATION
Requests for access to personal information will be responded to within 30 days, subject to Privacy Act
exemptions. Refusal to provide information will be accompanied by reasons.
Identity verification and specification of required information are necessary. An administrative fee may
be charged for search and photocopying costs.
Requests for information can be made to:
• The MSN Disputes Resolution Manager.
IDENTIFIERS
Government-assigned identifiers, such as tax file numbers or Medicare numbers, will not be used for our
file recording unless Privacy Act exemptions apply. We endeavor to avoid data-matching for further
investigation or action.
INQUIRIES AND COMPLAINTS
For questions or complaints about our privacy procedures, you may contact us via:
Telephone: 0499 151 242
Writing: MSN Forex Pty Ltd, 137 Haldon St, Lakemba, NSW 2195
Email: Info@msnforex.com.au